Introduction
This Refund Policy explains the circumstances under which refunds will be issued for Services booked through StudioShoot (“we,” “our,” “us”) on studioshoot.co.uk (“Platform”). By booking a Service through the Platform, you agree to this Refund Policy.
Cancellations by user
Before Service Date: You have up to 24 hours to cancel your reservation. Within this time frame, you will get a complete refund minus any non-refundable costs if you cancel.
Within 24 hours of the Service Date: Unless otherwise noted in the vendor’s cancellation policy, cancellations made within 24 hours of the planned Service will not be eligible for a refund.
No-Show Policy
You will not be entitled to a refund if you unexpectedly miss your planned Service appointment.
Refund Process
Requesting a Refund: Please provide your booking information and the reason for the refund request to our customer service team here to request a refund.
Processing Time: Following receipt of your request, refunds will be handled within 14 days. The original payment method will be credited with the amount that is being returned.
Non-Refundable Fees: A few payments, like reservation fees, might not be refunded. When making a reservation, they will be made very apparent.
Exceptions
We reserve the right to grant refunds in situations not covered by our regular policy. For assistance, please get in touch with our customer care team.
Changes to This Refund Policy
The content of this Refund Policy page may be updated from time to time. Any updates will be posted on this page, where you may find the most recent Refund Policy. It is recommended that you routinely check this Refund Policy for updates.
Contact us
Please use this link to get in touch with us if you have any queries concerning our Refund policy.